Anonymous
map-marker Garden Grove, California

Wrong sandwiches

I contacted them to remake my sandwiches and the manager on duty told me that he will not remake my sandwiches that he will make new sandwiches and charge me for the new sandwiches after I already paid for two sandwiches and I said the customers come first the sandwiches weren’t right and you didn’t put in the sandwiches. What we asked for you decided to make the sandwiches on your own and make them whatever way you wanted to Was unhappy with the situation, so why would I pay for two sandwiches?
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Dwight C Kjx

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Verified Buyer
|

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Verified Reviewer
| map-marker Los Altos, California

Complaint I did not receive the right sandwich that I ordered I drove all the way in the poring Rain 15 min from Togo's I

Togos - Complaint I did not receive the right sandwich that I ordered I drove all the way in the...
Togos - Complaint I did not receive the right sandwich that I ordered I drove all the way... - Image 2
Togos - Complaint I did not receive the right sandwich that I ordered I drove all the way... - Image 3
Togos - Complaint I did not receive the right sandwich that I ordered I drove all the way... - Image 4

I order 2 of the large Hot pastrami dips with every thing mustard and Mayo I received to plane roast Beef dips I call them and let them Know they told me to save tags off sandwiches and Recit and take pictures of Sandwiches witch I did then 10 min later they call me Back to inform me to bring them back to the store the fallowing Day so what was I to have for Dinner after I spent close to $ 40.00 dollars for something I Dident order and the sandwich was Verry plane a with nothing on it that I requested a verry inconvenience for me because but the time I would have to drive at Night in a bad rain Storm and the Store would be closed not only that I have Verry little time due to the fact that i work and have house duty's to due after work so I would like a full refund or the Corect Sandwiches made Asap thank you ,Dwight Cameron

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User's recommendation: Make Shure you watch them Making your Sandwiches at the Meridian Togo's in San Jose Ca

Dwight C Kjx

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Verified Reviewer
| map-marker Los Altos, California

Thank you for fixing my Order

Togos - Thank you for fixing my Order
Grate staff at the 1111Meridian Ave Togos the Girl with the Red Hair from Gilroy to Care of my issue on my wrong order yesterday day that I was Verry upset about she Makes the best sandwiches there I don't Know her name but she is Verry nice and pleasant person And a Verry Good worker the Need more people like Her in the world thank you Dwight Cameron
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Patricia C Dzt

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Verified Reviewer

Bad Experience

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Updated by user Dec 04, 2023

No action

Updated by user Dec 04, 2023

Noone contacted me

Original review Dec 04, 2023
Specified what I wanted in sandwich and wasnt do e, ladies barely spoke english and when I called they still didnt fix my food. Called customer service and noone answers. Well never go there again!! Togos was great before it was bought out.
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Loss:
$45
Anonymous

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Verified Buyer
| map-marker Oakland, California

Complaint

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Togos - Complaint
The manager was rude and disrespectful. I refused to let the manager intimidate me, so I request other employees and they where able to complete the order. See receipt below.
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User's recommendation: The manager with hair of Lock style call corporate and have him replaced.

Lolita O Wny

Sandwich did not match advertisement

Togos - Sandwich did not match advertisement
Updated by user Sep 02, 2023

Maybe.

Original review Aug 31, 2023
To go's lying about advertised French dip roast beef. I ordered this today I told the sales girl same as the sandwich you advertised . Piled high of beef. Got home there isn't any beef in my sandwich.maybe a couple of slices. Ridiculous!!! Then a big cup of the dip. What for? I would like a refund not worth coming back for.
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Loss:
$15

Preferred solution: Full refund

Gary T Oiy

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Verified Reviewer
| map-marker Ceres, California

I was attacked by your staff

I had to use the restroom before ordering. Then my right to privacy was violated. Than verbally bashed. Verbally assaulted. Pretty much bullied out the front door. Then physically attacked. Then when I defend myself they had me arrested. Where I went to jail had to bail out for 7500 and starved till the next day. Im actively looking to sue.
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Loss:
$7500
Pros:
  • Good food
Cons:
  • Disrespectful violent

Preferred solution: I want the guy fired and I’m willing to negotiate a settlement but this will be a huge case. I went for food and had my rights violated and was physically attacked and then slandered

User's recommendation: Fire this guy. Working on hatch road in ceres where this happened. Ur already about to be sued cuz of him.

Anonymous
map-marker West Sacramento, California

No bathroom access for paying customers at the Arden way store in Sacramento

Love your sandwiches person who helped me was polite and professional it was strictly the face there was no restrooms they were both out of order
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Anonymous
map-marker Modesto, California

Bread is always old and tough

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Patterson, ca location. Bread is always chewy, old and tough. Ive tried this location multiple times over the years and have tried multiple types of bread and it is always old. Today was the worst and the toughest. This togos never tasted like the rest of the locations. Shouldnt the sandwich quality be consistent across multiple locations?
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Lore S Cob

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Verified Reviewer
| map-marker Sacramento, California

Me and my family went in today Friday 1/14/2022 and it says closes at 8pm, there was nobody in the front the open sign was off and it was 7:15pm. We waited 15 minutes outside and nobody came out

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This kid I asked his name when he came to the door I think he said Brandon or something like that in a rude way said they were closed so I asked him why if it says 8pm, and he said look ma'am were closed and that's it. I'm so tired of these being rude and the owner doesn't do a thing about it. This has happened three times already. They probably get the rudeness from the owner he's rude as well. I don't think we will go there ever again
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Preferred solution: Apology

User's recommendation: Don't go to this location ever. Rude employee's as well as the owner

Gig N

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Verified Buyer
| map-marker San Leandro, California

Sandwiches were not prepared right. Spent 30.49

Togos - Sandwiches were not prepared right. Spent 30.49
Togos - Sandwiches were not prepared right. Spent 30.49 - Image 2
Sandwiches were not what I normally get lack of condiments. Normally we are very happy with the sandwiches.
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Loss:
$30
Pros:
  • Quality meat

Preferred solution: Full refund

Cecilia C Nda

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Verified Reviewer
| map-marker West Covina, California

Customer service

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I have gone to Togo's in West Covina Ca.on 1040 W. Covina Pkwy.store # 332730.vv Both times the lady taking my order very rude and does not pull mask over nose.Then i seen this older man coming by to help out ..same mask not all the way up..wearing the gloves and touching the bread (ok.no problem there) , but then he goes to the register with gloves still on and didn't change the gloves while touching the bread again...Not Good..I will probably go back in 2wks..if nothing has been changed I will have to call Osha and let them know about the mask policy guidelines.
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Pros:
  • Good salad and sandwhich

Preferred solution: Talk to their employee's about mask policy and wearing gloves when touching food then touching money with same gloves

Anonymous
map-marker Montebello, California

Major complaints

Food not up to standards Customer service horrible aggressive verbally and physically from manager Daniella Safety put at risk by manager Meal ruined yet paid for Highly embarrassing
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User's recommendation: Do not got to mission safeway Togo's not worth it and isn't safe

Elaine H Gdw

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Verified Reviewer
| map-marker Martell, California

Restaurant experience

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Togos - Restaurant experience
I place a curbside order for my disabled husband to pick up. They not only messed up my sandwich (hot turkey and roast beef with extra turkey. It was cold and no extra turkey), but they gave me 2 bags of chips when i ordered chips and a brownie. They didn't notify my husband of the change, nor did they call me. They also told my husband if he wanted to get au jus, he had to come in and pay for it. He's DISABLED. That's why we ordered curbside. The lady was terribly rude to him... she wore glasses and a brown Jersey with the #9 on it. I'm sick of the mistakes.
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Loss:
$2
Pros:
  • Quality meat
Cons:
  • Poor customer service

Preferred solution: Let the company propose a solution

User's recommendation: Double check your order before leaving

tammy a Xie

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Verified Reviewer

Help with w-9

Im helping a friend that worked there to see if he can get w-9 from 08-2013 to 06- 2019 he has hard time over phone so can you possibly give me a call at 707 316-**** he is with me so id appreciate a call back at your convience please and thank you
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Preferred solution: just need w-9

Anonymous
map-marker Stockton, California

RE: Rude Customer Service

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Hi my name is Lyse Foreman, I've been a customer with your company ever since it opened on March Lane here in Stockton, CA. I asked for a another sandwich artist and the young girl came up to ask what kind of sandwich and I always get your chicken salad sandwich and she rudely told me, NO we didn't have that sandwich anymore in a hostile way. Your staff was being very rude to me and my husband talking and laughing about us because supposedly that is what they wanted to do to good customers. You have now lost good customers because you don't have the chicken salad sandwich anymore and not only that your staff is very rude at the March Lane here in Stockton, CA. I will go to Subway before I go to one of your restaurants again. And also I will also be telling other people that I know as well.
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